Yes! When you first download Indyx, you’ll enjoy a free 14-day Insider Preview with full access to all premium features — from advanced outfit planning to wardrobe analytics. When the preview ends, you can keep using Indyx for free, with unlimited wardrobe uploads, outfit creation, and style tracking to help you get the most out of what you already own. Subscribe anytime to unlock Insider perks again.

Yes! You can download our android app from the Google Play Store, linked here

Yes! You can find all our tutorials on the Indyx YouTube channel. We walk you through everything from getting started to making the most of new features. Don’t forget to subscribe so you stay up to date!

Not yet! We are working on it! 

Nothing! We only use your data to display it back to you in the app. We don’t sell it or share it with third parties.

In the future, we may share completely anonymized, aggregated insights (never anything personally identifiable) to help show how real people use their wardrobes, and hopefully inspire change in the fashion industry.

We completely understand wanting a personal backup of your wardrobe data. Please email us at [email protected] and we can prepare a secure export for you in CSV format. Please note there’s a small fee since this is a manual process.

In the Indyx app, go to Profile → Contact Us to submit a bug, suggestion, or question. Please include as much detail as possible — and feel free to attach a screenshot to help us understand what went wrong.

It’s always our goal to provide excellent service, and we do our best to respond within 1–2 business days. We appreciate you helping us make Indyx even better!

When you first download Indyx, you’ll get a free 14-day Insider Preview. This lets you experience all Insider features at no cost. After 14 days, your preview will automatically end, and you won’t be charged. You’ll still be able to use the free version of Indyx unless you choose to subscribe.

You can! Sign up for Insider and enjoy a 7-day free trial. You’ll get full access to all premium features, and you can cancel anytime before the trial ends to avoid being charged.

The Insider Membership unlocks premium in-app features like Analytics, Selfies, Inspiration, and more — tools to help you better understand and use your wardrobe.

The Feed is a personal styling subscription where a real stylist sends you weekly outfit ideas tailored to your closet and style.

Many of our members subscribe to both! Insider gives you the tools, and The Feed gives you the expert. Together, they make getting dressed even easier and more inspiring.

The Insider Membership unlocks premium features that help you get even more value from your digital wardrobe — including Analytics, Selfies, Inspiration, Social Styling and more.

Click here for a quick comparison of what’s included in the Free experience vs. what you unlock with Insider.

You can choose between two Insider plans:

• Monthly Plan — Flexibility to pay month to month. You can stop renewing at the end of any billing cycle.

• Annual Plan — Get the best value by committing to a full year, with significant savings compared to the monthly rate.

Both options unlock exclusive wardrobe insights, next-level wardrobing tools (such as selfies and inspirations), and access to our exclusive Insider community.

If you have any questions or need help choosing the right plan, please reach out to us at [email protected] — we’re happy to help!

We believe in giving you full flexibility and control over your subscription. Here’s how cancellation works for Indyx:

• You can cancel your subscription at any time from your account settings.

• After cancellation, your subscription will remain active until the end of your current billing cycle. You won’t be charged again after that.

• We do not offer refunds for partially used billing periods.

If you have questions or need assistance with cancellation, please email us at [email protected], and our team will be happy to help.

Yes! When you first download Indyx, you’ll get a free 14-day Insider Preview with full access to all premium features. After that, you can still try Insider again by signing up for a 7-day free trial anytime. Cancel the free trial before it ends and you won’t be charged.

Sometimes certain settings on your email or browser can block our authentication process, and unfortunately, it’s not something we’re able to fix on our end.

The easiest solution? Try signing up using Sign in with Google or Sign in with Apple to bypass email authentication entirely. It’s quick, secure, and works seamlessly. 

On the Indyx app home screen, tap “Already have an account? Log in.”

• If you originally signed up with email, choose Sign in with Email to check if your account exists under that address.

• If you used Apple to create your account, make sure to select Sign in with Apple again — this will take you back to the same account.

Still unsure? Reach out to us at [email protected] and we’ll help you get back in.

At the moment, we cannot support email address changes.

If you ever run into access issues, feel free to reach out to us at [email protected] and we’ll do our best to help.

For privacy and security reasons, Indyx accounts are non-transferable. We do not support transferring account ownership at this time.

You can permanently delete your account anytime by going to Profile → Account Settings → Permanent Deletion in the app.

Please note: this action is irreversible. All of your personal and wardrobe data will be permanently deleted and cannot be recovered.

First, make sure you're connected to WiFi — a weak or spotty connection can interfere with uploads.

If you're uploading a product photo from the web, double-check that it's in PNG or JPG format. You can usually find this info in your photo library. Not sure? A quick workaround is to take a screenshot of the image and upload that instead.

Sometimes, photo uploads fail if your phone’s memory is overloaded. A quick restart can often clear things up and get everything running smoothly again.

Still stuck? Feel free to email us at [email protected] — or even better, shake your phone to submit a bug report right in the app. That gives us helpful info about your device, version, and connection so we can troubleshoot faster.

You can forward the original online order confirmations from your email to your unique Indyx inbox at:

[yourusername]@scan.myindyx.com

You can copy this email address directly from the “Forward a Receipt” screen in the app.
If you ever need to change it, you can update your username under Profile → Account Settings.

You can schedule a wardrobe cataloging appointment directly in the Indyx app. Just head to the “Style” tab — the service is called “The Catalog.” We currently offer The Catalog in select cities, and you’ll see the available locations listed before booking your appointment.

To help us serve all clients fairly and respect our archivists’ time, we kindly ask for at least 24 hours’ notice if you need to make changes to your appointment.

• Rescheduling within 24 hours of your appointment will incur a $100 rescheduling fee.

• Cancellations within 24 hours of your appointment are considered forfeited and are not eligible for refund.

You can book personal styling services right in the Indyx app under the “Style” tab. Choose the experience that fits your needs: The Feed, The Lookbook, or The Call. Each one offers a unique way to get personalized outfit ideas from your personal stylist.

We recommend that you take our Style Quiz to better understand your own style. You can then be matched with personal stylists who reflect similar style.  You can also filter personal stylists based on reviews, specialty and novelty. Shortlist a stylist by adding them to your favorite list. 

Absolutely! The Feed is designed so you can get styling ideas from multiple perspectives at once. You’ll find all your active feeds under the Style tab in the app.

We never want you to walk away feeling disappointed. If something’s not working, just email us at [email protected] and we’ll do our best to make it right.

If you’d like to try a different stylist, you can start a new subscription in the app anytime: no pressure, no hard feelings!

You can cancel The Feed anytime right in the app.

Just a heads-up: your subscription ends immediately when you cancel. If you’d like to enjoy the full value of your monthly subscription, be sure to check the renewal date listed with each Feed before canceling.

Your Lookbook credits are automatically applied in the app when you book a Lookbook. No extra steps needed!

Lookbook credits can be used for any non-subscription styling services, including The Lookbook, The Catalog, and The Call. If applicable, your credit will automatically be redeemed at checkout.

However, Lookbook credits cannot be applied to any subscriptions, including The Feed or an Insider membership

We’re delighted you’re interested in partnering with Indyx. We’re always looking to collaborate with talented stylists who share our passion for thoughtful, personalized fashion.

Please submit a partnership request here, and a member of our team will be in touch to explore next steps.